Effective Date: 7th July 2025
Salon Name: Knotty or Nice
Address: 6 Bench Street, Dover. CT16 1JH
Contact: Megan Goodwin
Phone Number: 07774774120
Website: www.knottyornice.co.uk
Email: megan@knottyornice.co.uk
1. Appointments
Clients are advised to book appointments in advance to ensure availability. A confirmation message will be sent via email upon successful booking.
Arrive to your treatment 15 minutes early to fill out the consent form. Late arrivals may result in reduced treatment time or cancellation, depending on schedule availability.
2. Cancellation and Rescheduling
We require at least 24 hours’ notice to cancel or reschedule an appointment.
Cancellations made with less than 24 hours’ notice will not be refunded whether you paid a 50% deposit or in full. No-shows will also not be refunded.
3. Health and Safety
Clients must disclose any medical conditions, allergies, or recent surgeries that may affect their treatment.
Certain conditions may make clients ineligible for specific services (e.g., pregnancy, heart conditions, skin infections, pacemakers).
If you feel unwell or have symptoms of a contagious illness, we ask that you reschedule your appointment.
All treatments are carried out in accordance with hygiene and health & safety standards.
4. Age Restrictions
Clients must be 18 years or older to receive electric therapy.
Clients under 18 must have a parent or guardian present and provide written consent for other services.
5. What to wear
Wear loose, comfortable clothing that allows for easy movement. Please remember, during the session, you'll be appropriately draped with a towel to ensure your comfort and privacy. If you have any specific concerns or preferences regarding your clothing, feel free to let me know so we can make sure you're comfortable throughout the massage.
6. Hygiene
Have a nice warm shower beforehand: Taking a shower before your appointment not only helps you feel fresh and comfortable during the treatment but also shows respect for your therapist. If hygiene is not at a sufficient level, it may lead to a termination of a session.
7. Electric Therapy Disclaimer
By booking electric therapy treatments, clients confirm they have no contraindications/complications such as:
· Pacemakers or electrical implants
· Epilepsy or seizures
· Pregnancy
· Recent surgical procedures
· Metal implants near the treatment area
Results from treatments may vary and multiple sessions may be required.
The salon and its staff are not liable for any adverse reactions unless caused by proven negligence.
8. Payments
Full payment is due at the end of each treatment.
We accept cash, credit and debit cards.
Prices are subject to change without prior notice, but confirmed appointments will honour the quoted price.
9. Refund Policy
Services are non-refundable once rendered.
If you are dissatisfied with a service, please inform us within 48 hours so we can attempt to resolve the issue.
10. Personal Belongings
Clients are responsible for their own belongings.
The salon is not liable for lost, damaged or stolen items.
11. Right to Refuse Service
We reserve the right to refuse service to anyone who is abusive, intoxicated, or behaves inappropriately.
Inappropriate behaviour may result in the immediate termination of a session without a refund.
12. Liability
While all reasonable care is taken, the salon and its employees will not be liable for any loss, damage, or injury arising from treatments that were properly conducted based on the information provided by the client.
Clients agree to release the salon from liability by signing a consultation and/or consent form prior to services.
13. Privacy Policy
Personal information collected will be kept confidential and used solely for appointment scheduling and treatment records. We do not share your information with third parties. Refer to the written Privacy Policy available.
By booking an appointment with Knotty or Nice, you confirm that you have read, understood and agreed to these Terms and Conditions.